At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Sr Dialer Administrator who will be working closely with Outside Sales, Customer Service, Virtual Sales & Recovery, the Customer Success (Operations) team, Workforce Management, and other stakeholders. The Senior Dialer Administrator is a technical role, responsible for the Five9 dialer, which will include programming, scripting, loading, mapping, and reporting. This role will also be providing compliance guidance when running outbound campaigns.
Responsibilities
- Perform list management: Loading, mapping, reporting, etc.
- Create and update outbound campaigns including pacing, trending, penetration, non-connects, and troubleshooting.
- Configuration of new campaigns: creation, user profiles, worksheets, etc.
- Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, Federal Laws, California Privacy Act, etc.
- Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS
- Perform scripting (Jacada & Five9) along with reporting changes to include variables
Qualifications
- High school diploma or GED.
- Experience in call-center environment preferred.
- Knowledge and experience in using a dialer system (Five9 is a plus, but not required)
- Intermediate to advanced proficiency level with Microsoft Excel
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data
- Knowledge of auto-dialer operations and concepts
- Understand database-design principles, data structures, and optimizations
- Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
- Excellent oral and written communication skills
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be comfortable standing and walking for long periods of time
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and occasionally stand, walk, use hands to finger, handle or feel, and reach with hands and arms
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.