Job Title: Virtual Consultation Representative (Part-Time)
Location: Remote
About Our Company: At National Strategic, we are committed to enhancing patient experiences and bridging the gap between our clients and their needs through innovative solutions. Focusing on excellence and integrity, we strive to create an inclusive and supportive work environment that reflects our dedication to employee development and client satisfaction.
Job Overview: We seek a dynamic and experienced Virtual Consultation Representative to join our team. This part-time, remote role is pivotal in responding to client inquiries and facilitating the booking process for eye exams via video calls, online scheduling, and other digital platforms. The ideal candidate will be a key part of our customer service team, ensuring potential clients receive timely, accurate, and friendly guidance on setting appointments with our eye care provider clients.
Responsibilities:
- Engage with leads via video calls to discuss their needs and answer any questions regarding our eye care services.
- Utilize online scheduling tools to help clients book appointments efficiently.
- Maintain a high level of professionalism and accuracy in all client interactions.
- Utilize Microsoft Office Suite to manage client information and correspondence.
- Work collaboratively with team members to enhance client satisfaction and service delivery.
Requirements:
- Proven customer service experience (minimum 2 years required).
- Strong familiarity with video conferencing tools and online scheduling platforms.
- Proficient in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work part-time during eastern time zone mid-day hours.
- High school diploma or equivalent; further education or certification in customer service is a plus.
What We Offer:
- A supportive and inclusive remote work environment.
- Competitive compensation from $17-$20 per hour.
- Opportunities for professional growth and development.
- Being part of a company that values integrity, innovation, and customer satisfaction.
If you’re ready to help patients and their families see better, apply today! We look forward to hearing from you!
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 20 – 25 per week
Experience level:
Shift:
- 4 hour shift
- Evening shift
Weekly day range:
Work setting:
Location:
Work Location: Remote