Do you want to make a difference in the lives of children impacted by developmental disabilities? Do you want to work with fun and passionate people? Join our ACES team today!
Hours: Full Time
Location: Remote, US
Pay Rate: $23 - $27 per hr.
What We Do: ACES is dedicated to enhancing the quality of life for individuals and families impacted with autism and other developmental disorders. We provide comprehensive ABA therapy in homes, schools, and communities throughout the Western United States.
What You'll Do:
- Respond to support requests via IT ticketing system, phone, email, or in-person.
- Provide technical assistance and support for hardware, software, and networking issues.
- Diagnose and resolve technical issues in a timely manner.
- Document solutions and create knowledge base articles for future reference.
- Escalate complex issues to Level 2 support after troubleshooting and documenting steps taken, as needed.
- Install and configure software for end-users individually or systemwide.
- Perform software and hardware upgrades for end-users.
- Collaborate with team members to improve processes and procedures.
- Communicate with vendors as needed to identify and resolve technical issues.
- Provide necessary end-user training on applications and processes.
- Basic account management associated with access and permissions.
What We're Looking For:
- High school diploma or equivalent; associate or bachelor’s degree in computer science or related field preferred.
- 1-2 years of experience in IT support or related field.
- Strong knowledge of Windows and iOS devices
- Excellent verbal and written communication skills.
- Familiarity with computer hardware, software, and peripherals.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as a member of a team.
- Preferred:
o CompTIA IFT, CompTIA A+ certificates or equivalent.
o Strong working knowledge of Microsoft 365 applications, Azure AD, Intune, Mobile Device Management, and teleconference applications.
What You'll Love:
- Working in a casual, fun and supportive work environment
- Earning a competitive salary, with paid sick time, Medical, Dental, Vision, Life Insurance and 401k benefits
- Opportunities for career growth and development ... we love to promote from within!
Additional Information:
The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion.
ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy.
If you are having any issues with submitting your application, please reach out to us directly at careers@acesaba.com