Judit is seeking candidates to fill a fully remote Collections Analyst position for our client, a nationwide IT Solutions provider. This position will require 3-5 years in similar positions with strong excel analyitcal skills. Please submit your professional resume for consideration, interviews will begin May 17th:
JOB TITLE:
Collections Analyst
LOCATION:
Remote
JOB DESCRIPTION AND RESPONSIBILITIES:
- Prepare and provide statement of accounts on an ad-hoc basis when asked by customer and/or management and/or on a monthly basis at a minimum.
- Advise customers of necessary actions and strategies for debt repayment.
- All contact by phone or email must be done using a professional demeanor to ensure customer satisfaction
- Ensure customer invoices are paid promptly by resolving disputes, and working with internal staff
- Ability to provide a detailed explanation of delinquent balances to management as requested
- Demonstrate the ability to provide clear and concise answers to questions from customers regarding their account.
- Record and maintain pertinent information regarding the financial status of customers.
- Display strong note taking abilities to apprise the status of collection efforts
- Maintain professional working relationships with all internal contacts and departments, including Accounting, Billing, Sales, Insides Sales, etc.
- Meet or exceed weekly, monthly and quarterly Collections goals set forth by Collections Supervisor
- Other duties as assigned
REQUIREMENTS:
- Detail oriented and strong social skills
- Proficient in Microsoft office applications
- Professional experience with Adobe Acrobat preferred
- Bachelor’s degree or equivalent experience and/or military experience
- 3+ years of experience in a customer service setting
Job Types: Full-time, Contract
Pay: $24.00 - $27.00 per hour
Weekly day range:
Work setting:
Experience:
- Analyst: 2 years (Required)
- Advanced Microsoft Excel: 3 years (Required)
Work Location: Remote