ISC is seeking a candidate for a PKI software support position in the Washington metropolitan area. The successful candidate will be involved in supporting multiple software projects and provide off- and on-site customer support, while working closely with the local support/sales/R&D teams as well as headquarters staff in Oak Park, IL.
hybrid-schedule. Work at home and at customer site.
Job Responsibilities
- provide pre- and post-sales support for multiple PKI software projects via phone/email/web/onsite as needed
- regularly interface with customers to help them configure, deploy, and support ISC products
- provide assistance to customers attempting to integrate ISC software into existing environments and help ensure interoperability with third-party software/devices
- participate in requirements gathering, the design process, product reviews, and deployment activities
- work interactively with the support and development teams to ensure we set and meet customer expectations
- troubleshoot systems hardware and software when issues occur
- provide solutions to a variety of technical problems of various levels of complexity
- document procedures needed to resolve more frequently encountered issues
Desired Skills & Experience
- U.S. citizenship (with clear background check) is essential! Holders of an active TS/SCI security clearance are preferred.
- in-depth knowledge of PKI and security-related concepts, with significant experience in the administration and configuration of PKI software on Windows and Linux
- above average oral and written communications skills with a demonstrated aptitude for communicating effectively with fellow employees and customers
- strong analytical and problem-solving skills, including the ability to identify and troubleshoot hardware and software bottlenecks
- familiarity with configuring hardware security modules (HSMs)
- admin experience with Apache Tomcat and/or Red Hat JBoss including experience troubleshooting TLS issues
- knowledge of database configuration/management using Oracle, HSQL, or PostgreSQL
- hands-on experience configuring Cisco and/or Aruba networking devices
- familiarity with Windows and Linux usage and administration
- a working knowledge of current ISC products would be a definite plus!
Job Type: Full-time
Pay: $95,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Experience level:
Schedule:
Ability to commute/relocate:
- Washington, DC: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- All employees have to be vaccinated. Please list the dates of your vaccinations.
Education:
Experience:
- Customer technical: 3 years (Preferred)
Work Location: In person