We are hiring multiple customer service agents who need to fill a variety of shifts.
Customer Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include a ramp, aircraft cleaning, operations, wheelchair assistance, and commissary duties as required.
Essential Duties and Responsibilities:
- Processing Customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
- Ensures FAA, Airline, and airport regulations are followed
- Enforces safety/security measures and protects sensitive zones
- Assists Customers with special needs, i.e., Customers who need assistance in boarding
- Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
- Excellent communication skills
- Able to read and write English
- Ability to work efficiently under time constraints
- Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
- Must be well-groomed and physically fit
- Completely clean and search an aircraft
- Other duties as assigned
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- Able to attend required training
Job Type: Part-time
Salary: Up to $17 per hour
Benefits:
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person