The Front Office Coordinator will greet patients, perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
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High School Diploma or G.E.D
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Minimum 2- years medical practice experience preferred
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Cardiology experience preferred
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Working knowledge with computers
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Excellent verbal and written communication
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Excellent organizational skills
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Knowledge of HIPAA rules & regulations.
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Knowledge of diagnostic testing and procedures, preferred.
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Excellent verbal and writing communication skills.
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Knowledge of basic mathematics.
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Proficiency in Microsoft Office, Word, Internet.
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Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
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Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely manner.
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Be punctual and regular in attendance.
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Follow all office policies and procedures.
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Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
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Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
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Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my keep them waiting.
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Maintain a high level of accuracy in appointment scheduling.
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Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
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Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
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Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
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Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.
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Input all patient data and keep up to date information on all patients.
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Reschedule physician schedules as requested by practice manager/team leader.
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Review schedules daily for corrections or gaps and ensure changes are made.
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Check messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
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Orders should be worked daily, both past due and future.
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Inform team leader of needed office supplies.
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Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
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Decorate waiting rooms for appropriate holidays.
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Travel to various Practice locations as needed for coverage.
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Other duties as assigned.