We are International Waxes, Inc., a manufacturer and blender of petroleum based waxes and we operate two production facilities in northwestern PA. We are currently recruiting for a Technical Support Analyst to work from our Smethport plant.
We are looking for a successful candidate who has 2-5 years of experience providing technical support, assisting users in resolving their PC software, hardware, network printers, & mobile phone issues and problems. You will be responsible to train users in the proper use of their PC's and PC software. Fluency in Office365, Windows 10/11, Microsoft products is required. Relates well to all kinds of people, and effectively communicates with others within the organization. Able to work effectively in a team. Travel to other sites as required
Assists IT to maintain local and wide area networks. Update security patching on network servers. Maintains O365 user & security profiles. Image all PC and laptops using KACE. Understanding of Wi-Fi including security is required to be successful in this position. Verify daily backups of our system/application software and data files on our network and application servers according to documented company procedures.
Knowledge in the following technologies will be an asset:
- Cisco/CheckPoint/Palo Alto Routers/Fortinet/Barracuda, Firewalls, Global Protect VPN
- Vmware/Hyper-V
- Office365
- VEEAM
- Cisco/Ubiquiti/Unifi network switches
- Microsoft Server 2016/2019/2022
- Microsoft Active Directory
- Microsoft Teams Phone system
- Microsoft Print Server
- Microsoft DNS/DHCP
- Dell Kace Imaging
- Evault
- CyberArk
- SQL Server
- Cell phone support for Android/Apple
We offer a competitive salary and a comprehensive benefits package. We thank you in advance for your interest in International Waxes, Inc., but regret that only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Smethport, PA 16749: Relocate before starting work (Required)
Work Location: In person