Keystone is a not-for-profit 501(c)(3) organization in York County, South Carolina. We offer internationally accredited and licensed services including education, prevention and treatment to meet the needs of individuals, families, and groups that are experiencing alcohol and/or drug related problems. We are seeking a Part-Time Administrative Assistant to join our team. This position is Monday - Wednesday(4pm-9pm) and 1st Thursday(4pm-8pm). Rotation on Saturday.
ESSENTIAL FUNCTIONS:
1. Works closely with Administrative Coordinator and Operations Director in providing Patient Access service at front desk to persons seeking and currently in services at Keystone.
2. Maintains professionalism; provides courtesy to patients by telephone and walk-ins; maintains and monitors lobby traffic control area.
3. Upholds financial policies of agency and contributes to meeting budgetary goals in self pay collections:
- prepares and explains Fee Agreements with patients and explains policies to patients using approved scripts.
- as assigned, conducts Financial Assistance Applications
- assertively seeks to collect self-pay payments from patients during check-in.
4. Conducts Point of Entry procedures using approved documents, procedures and scripts.
5. (For Patient Access II only) Works closely with administrative staff and clinical staff to facilitate timely payer authorizations and claims processing.
- enters UR and payer info in CareLogic; identifies UR that needs to be updated, gives advance notice of and follows up with clinical staff on a timely basis to minimize services not paid due to late UR;
- Approves claims in CareLogic; remains knowledgeable of billing rates and allow ability of service activities for programs assigned. Works closely with Operations Manager when discrepancies are identified;
- Processes claims in eMedix for Medicaid managed care organizations; works closely with other Billing Staff who process claims submission for Commercial Insurance and Medicaid Fee-For-Service claims.
6. Performs gender-specific drug testing as needed.
7. Receiving an annual TB screening.
8. Require regular and reliable attendance.
9. Proficiency with MS office computer software applications and/or Medical Records software applications, emails, etc. Seeks and participates in development of proficiency with available online and in-house trainings.
PHYSICAL DEMANDS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain seated for extended periods of time, to use hands/fingers to use various writing or computer systems, to answer telephones periodically, to file documents, and for employees of the medical withdrawal management unit, to assist patients in ambulatory motion. The normal course of business may include dealing with volatile consumers and/or stakeholders.
Bloodborne pathogen exposure classification: II
QUALIFICATIONS:
I: High school diploma and two (2) years customer service experience II: Assoc. or Bachelor’s Degree from a regionally accredited program and two (2) years’ experience or high school diploma and four (4) years’ customer service experience. Working knowledge of computers, Microsoft Office applications, good communication skills (written and verbal).
SUPERVISOR: Administrative Coordinator
WORK SCHEDULE: Reports on time to work, maintaining schedule assigned by
Supervisor, with appropriate advance requests for paid time off if applicable.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee assistance program
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person