Scope of Position
The primary responsibility of the Pool Attendant is to provide attentive/professional service for residents and guests poolside. He/She will promote a fun and relaxing atmosphere for residents and guests as well as provide information about condominium amenities and activities. The Pool Attendant will strive for the highest level of quality and cleanliness in all areas of the Operations; provide prompt, courteous and efficient service.
Position Requirements
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Professional demeanor appropriate for a luxury environment.
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Previous experience in a luxury hotel, club, or condominium environment is a plus.
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Excellent eye for detail.
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Team player and willing to help others.
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Outstanding resident service skills and professional presentation.
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Effective at handling problems in the workplace including anticipating, preventing, identifying, and solving problems.
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Maintain composure and objectivity under pressure.
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Effective at listening, understanding, and clarifying the concerns and issues raised by residents.
Responsibilities
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Work in all pool areas including the poolside private cabanas.
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Ensure resident satisfaction.
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Assist residents with any issues or concerns; confirm that are resolved in a professional and timely manner.
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Maintain cleanliness of the Pool area.
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Keep equipment in proper working order; report any deficiencies.
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Monitor pool to ensure residents are using it in a safe way and abiding by the rules.
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Promote the rules and regulations of the facility intended for the safety and welfare of residents and guests.
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Maintain towels, umbrellas, amenities and the like stocked at appropriate levels.
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Assist residents with the set-up of chairs, towels, and umbrellas.
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Return all towels, chairs and umbrellas to their proper locations after residents have departed.
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Assist with activities in the area including kids’ activities and Special Events.
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Assist the Food and Beverage team to take orders, food running and cleaning the area.
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Move, lift, pull, and push pool furniture, upon request.
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Perform any other reasonable duties as required by management.
Education
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High school diploma or GED
Skills and Abilities
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Ability to communicate in the English language. Multilingual is a plus.
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Ability to work in a fast-paced environment.
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Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
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Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
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Ability to work in outdoor weather conditions including heat, sun, wind, and rain.
Physical Requirements
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Able to work in a fast-paced environment.
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Able to be outdoors for long periods of time.
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Must be physically fit in order to lift, pull and push items up to 50 pounds.
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Also requires standing/walking/reaching and bending throughout shift.
I acknowledge that I have reviewed the Turnberry Ocean Club Residences Pool Attendant job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.