Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.
Posting Notes: HomeGoods Store 0366 || 23614 El Toro Road || Lake Forest || CA || 92630
JOB SUMMARY
Responsible for protecting the assets of the Company, including Associates, Customer,
merchandise, money, and property. Supports the District Loss Prevention Manager and Store
Management by executing core responsibilities, including external/internal theft resolution,
encouraging a culture of honesty, and supporting/validating shrink/safety programs and
operational excellence in partnership with the store team. Exercises sound judgment in
decision-making to ensure their safety, the safety of others, and the protection of the Company
brand. Adheres to Company policies and maintains and supports Company culture and values.
Duties and Responsibilities
- Utilizes all available resources (i.e., documentation of external incidents, store external theft
reports, video surveillance, archive video review, shared elements, LP and/or NTF blitzes,
etc.) to identify external theft activity. Observe, apprehend and/or deter any acts of
dishonesty from external sources (e.g., shoplifting, habitual shoplifters, organized theft
activity, ticket switching, etc.) at a level consistent with store shrink and theft activity with
measured and balanced results.
- Maintains appropriate evidence, demonstrates understanding of law enforcement
procedures, and professionally participates in legal activities as needed (e.g., court
appearances, law enforcement communication, etc.). Files police reports on external theft
incidents that are significant in nature to communicate current theft trends and activity to law
enforcement and provides digital evidence as requested to support potential prosecution of
shoplifting subjects.
- Adheres to established shoplifter guidelines (i.e., elements of proof, safety, non-violence
policy, boundaries, non-productive detainments) and applies the Company priority decision
making process and voluntary compliance techniques to ensure all apprehension attempts
are made safely and in the best interests of the Company.
- Initiates internal incidents and conducts supervisor-approved investigations (e.g., recognizes
suspicious activity, conducts fact findings, conducts surveillances, and communicates
findings) with consistent and measured results. Uses proprietary Company case
management platform to document internal incidents to maintain electronic case file,
documenting case initiation, investigative tactics assigned and/or completed, and the steps
of the investigative process.
- Utilizes all available resources to resolve investigations. (i.e., surveillances, video review,
store paperwork, cash charting, TipLine/Hotline, exception reports, etc.) to
initiate/substantiate internal cases.
- Maintains an effective partnership with store management and Associates through active
engagement in shrink reduction, shrink messaging, damage prevention, and Associate
safety.
DRAFT rev. 04.01.24
- Actively supports and validates Associate use of Company shrink resources to
mitigate/reduce shrink (e.g., TipLine/Hotline, Associate awareness training, new hire LP
orientations, damage programs).
- Monitors and validates the physical security and safety of the store and Associates (e.g.,
cash handling, alarm system, locks and keys, camera system, safety guidelines).
- Completes all administrative duties in a timely and effective manner (e.g., case
management, investigative reports, audits).
- Encourages safety awareness, helps maintain a risk-free environment, and communicates
workplace safety issues to management in a timely manner.
- Performs other duties as assigned.
The starting hourly pay range for this position is $17-18.50.
At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.
Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: HomeGoods Store 0366 || 23614 El Toro Road || Lake Forest || CA || 92630
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Work Location: In person