Come Grow with us!
Roses Discount Stores is looking for Customer Service Associate Manager to join our winning team.
Position Purpose
Ensures customer service related transactions at the service desk and checkout areas are handled promptly, courteously, and accurately in accordance with company policies and procedures.
Job Scope
This position coordinates the work of several Customer Service Associates. This position has no direct budgetary accountability.
Essential Functions
Ensure customer service related transactions are handled in an accurate and timely manner consistent with policy.
- Guide, develop, and train Customer Service Associates to increase productivity.
- Devise and implement work schedule for Customer Service Associates.
- Maintain the raincheck and rebate center programs.
- Implement cashier on demand schedule.
- Maintain the cash drawer consistent with Company policies and procedures.
- Maintain the front end and service areas in a neat and orderly manner.
- Adhere to assigned work schedule in order to provide predictability in workload scheduling.
- Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
- Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
Ancillary Functions
- Provide support to checkout and customer service areas as required.
- Provide support to store management as requested.
Qualifications and Skills Required
- High School diploma or GED
- 1-2 years of related experience in retail customer service
- Fundamental reading and math skills
- Ability to effectively communicate in English
Working Conditions
- Retail store environment where extended periods of standing are required
- Occasional lifting and maneuvering of merchandise and displays
- Scheduled work hours may vary, to include evenings and weekends
Company Benefits:
Medical, Dental, Vision, Life, 401k & Match, PTO: Holidays, Vacation, & Sick.
APPLY ON LINE
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Charlottesville, VA 22911: Relocate before starting work (Required)
Work Location: In person