Holiday Inn Express Chula Vista has an immediate opening, seeking a highly motivated individual with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. Guest Service Agents are responsible for assisting our guests efficiently, courteously and professionally in all work related duties and to maintain the companies high standard of service and hospitality.
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
- Issues, controls and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Reports faulty equipment, maintenance needs, safety hazards and problems to supervisor.
- Complies with all safety standards, including following safe working practices and pre-established safety guidelines.
- Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
- Receive and transmit mail, phone, and written messages for guests.
- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
- Keep the Front Desk/lobby area neat, clean, and free of safety hazards.
- Develop a thorough knowledge of Emergency procedures.
- Other duties as assigned by the supervisor
Requirements:
- Has a sincere desire to exceed guest expectations
- Must have exceptional oral and written communication skill
- Must be dependable
- Must have computer proficiency
- Must have a minimum of a high school diploma or equivalent
- Must be able to work weekends and holidays.
Experience:
Customer Service: 2 years (Preferred)
Hospitality Industry: 1 year (Preferred)
Language: English (Required) Bilingual-Spanish helpful
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person