General Statement of Duties: This position provides a variety of customer savings, checking, and credit account transactions. The teller is responsible for handling large amounts of currency and accurately balancing the teller drawer daily. This position serves as a back up to the Personal Banker, opening a variety of checking, savings, CD, and IRA accounts as necessary. The position involves extensive customer contact and interdepartmental contact. Upholding customer confidentiality is a must.
This position will work between the hours of 8:00am and 5:00pm Monday-Friday and every sixth Saturday from 7:30am-11:00am.
Essential Job Functions:
-
Accurately handles all transactions assigned to the teller window with the aid of the Teller program.
-
Receives and processes deposits/withdrawals to checking and savings accounts.
-
Cashes checks and makes change for customers.
-
Issues traveler’s checks, money orders, and cashier’s checks.
-
Assists customers in cashing savings bonds.
-
Processes credit card cash advances.
-
Opens, processes, and sends receipts for night drop deposits in accordance with logging procedures.
-
Assists in the collection and processing of mail as needed.
-
Counts, checks, and packages currency and coin as needed.
-
Assists in the process of closing savings and checking accounts.
-
Assists customers with entry into safe deposit boxes.
-
Balances assigned cash drawer daily.
-
Maintains adherence to security procedures and assigned cash drawer limits.
-
Receives and processes renewal check orders from customers.
-
Opens all types of new accounts: personal and commercial checking, savings, CD’s, Money Markets, Debit Cards, etc.
-
Maintains proper documentation and follow-up correspondence for newly opened accounts.
-
Orders business and personal checks and deposit slips.
-
Assists in vault and other branch balancing processes as needed.
-
Prepares the main lobby according to opening and closing procedures as needed.
-
Answers customer inquiries about the status of various accounts in-person or over the phone.
-
Follows bank policies and procedures, including state and federal regulations at all times.
-
Assists with the filing and record keeping of departmental information.
-
Maintains departmental appearance, both personal and general.
-
Assists with ATM functions as needed.
-
Actively cross-sells bank services to customers.
-
Answers the main phone line as needed.
-
Upholds customer confidentiality at all times.
-
Serves customers in a cordial and professional manner to ensure customer satisfaction with service provided by the bank.
-
Takes advantage of opportunities to promote the Bank when involved in voluntary community activities and civic organizations to cross sell the Bank’s products and services.
-
Assists in other departments as needed and completes other duties as assigned.
Job Requirements:
-
High school diploma or equivalent.
-
One year prior cash handling/teller experience preferred.
-
Prior experience in a customer service environment preferred.
-
Experience with calculators, standard office equipment, internal bank software and PC software such as Excel, Word, and Outlook preferred.
-
Prior experience working within a team environment preferred.
-
Demonstrated aptitude for accuracy with numbers.
-
Excellent phone etiquette.
-
Ability to plan, prioritize, meets deadlines, manage multiple tasks, and work under pressure.
-
Excellent oral and written communication skills.
-
Excellent human relations/customer service skills to effectively interact with customers and co-workers.
-
Strong organizational and time management skills.
-
Ability to pay attention to detail.
-
Demonstrated aptitude for learning new policies and procedures.
-
Self-motivated and results oriented.