Customer Service and Support Specialist
Required Duties and Responsibilities:
- Respond to incoming phone calls, emails and chat from EMS merchants
- Provide your customer with an exceptional experience and drive client satisfaction
- Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
- Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts
Qualifications:
- Passion for high levels of Customer Service
- Desire to be a punctual team player
- Attention to Detail
- Basic aptitude for troubleshooting hardware, software and communication issues
- Ability to navigate a computerized data entry system (training is provided)
Job Benefits:
- On the Job training program
- Business casual dress code
- Excellent location in Tower City
- Medical, Dental and Vision insurance available after 90 days of employment
- 401K program available after 180 days of employment
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
- Overnight shift
Weekly day range:
- Monday to Friday
- No weekends
- Weekends as needed
Work setting:
Ability to commute/relocate:
- Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you located in the Cleveland, Ohio area?
- “Are you comfortable with working one weekend day?”
- Are you comfortable with the schedule being from 11:30 till 8PM?
Work Location: In person