Do you have at least 2+ Years As A Service Dispatcher/Maintenance Coordinator And/or as a Customer Service Representative?
If so, Sheren Plumbing & Heating, Inc., is seeking an individual who has the following qualities:
- Responsible
- Motivated
- Hardworking
- Driven
- Positive attitude
- Team player
This position is part of our residential HVAC service department team and is based out of our Traverse City, Michigan office location.
This is a great opportunity for someone looking for a long-term career in one of the most rewarding services trades in the industry. We are looking for candidates who are a High School Graduate/GED, with at least 2+ years of Service Dispatching/Maintenance Coordinating and/or Customer Service Representative Experience, who is dependable, able to work and collaborate as part of a professional team, able to follow through with commitment, ability to follow directions, good analytical skills and have attention to detail. Successful candidates must have a valid and clear driver’s license, undergo, and pass a drug screening and an employment background check. Check out https://jobs.sheren.tc
About Us:
We are a local, family owned, Northwestern Lower Peninsula, Michigan based plumbing & HVAC Company that has been in business for 45 years with offices in Traverse City and Petoskey, Michigan. We are a top-tier Carrier Commercial & Residential Factory Authorized Dealer with 6 Residential President Awards. We cover the complete range of plumbing and HVAC services from all sizes of residential homes to design-build for large commercial to small commercial buildings and also provide Plumbing & HVAC services for those buildings. Specializing in Design-Build projects for all sizes of commercial applications, including and not limited to multi-floor multi-use buildings i.e. retail first floor and condos above on other floors, retail buildings, apartment buildings, restaurants etc. For more about us check out https://sheren.tc/about/
WHY WORK AT SHEREN PLUMBING & HEATING, INC.?
- GREAT FAMILY CULTURE! AWESOME BENEFITS! GREAT WORK ENVIRONMENT! GREAT WORK LOCATIONS, BEAUTIFUL NORTHERN LOWER PENINSULA OF MICHIGAN!
- Opportunity to grow in a trade while earning a living, making a career for yourself, and providing better for your family.
- Be part of a great growing team with great training opportunities for career growth.
BENEFITS:
- CLEAR PATH TO EARN MORE WAGES AS EXPERIENCE, SKILLS & KNOWLEDGE DEVELOP AND PERFORMANCE INCREASES!
- *COMPETITIVE HOURLY WAGES (SEE NEXT BULLET POINT)
- *COMPENSATION WILL DEPEND ON LEVEL OF EXPERIENCE AND WILL INCREASE WITH PASSED SKILLS ASSESSMENTS, FULFILLING CONTINUING EDUCATION OPPORTUNITIES AMONG OTHER DEFINED CRITERIA
- PAID WEEKLY
- HEALTH INSURANCE (AVAILABLE AFTER 30 DAYS)
- DENTAL INSURANCE (AVAILABLE AFTER 30 DAYS)
- VISION INSURANCE (AVAILABLE AFTER 30 DAYS)
- LIFE INSURANCE (EMPLOYEE) (AVAILABLE AFTER 30 DAYS)
- LIFE INSURANCE (SPOUSE/CHILD) (AVAILABLE AFTER 30 DAYS)
- FLEXIBLE SPENDING ACCOUNT (AVAILABLE AFTER 30 DAYS)
- EMPLOYEE ASSISTANCE PROGRAM-EAP (MENTAL HEALTH CLINICAL SERVICES)
- MATCHING 401K (ELIGIBLE IMMEDIATELY AND SIGNUP QUARTERLY)
- PAID TIME OFF (PTO)
- PAID HOLIDAYS (NEW YEAR’S DAY, MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING & CHRISTMAS DAY)
- BEREAVEMENT PTO
- EMPLOYEE DISCOUNTS
- CLEAR & MAPPED OUT CAREER PATH TOWARDS HIGHER PAY, INCREASED QUALITY OF JOB, WHICH LEADS TO IMPROVED FAMILY & WORK LIFE
REQUIRED EDUCATION:
- HIGH SCHOOL GRADUATE OR GED
- CUSTOMER SERVICE REPRESENTATIVE (CSR) TRAINING (PREFERRED-NOT REQUIRED)
- BASIC MATH SKILLS
- COMPUTER SKILLS: ABLE TO USE A COMPUTER, OFFICE 365, ERP & CRM SOFTWARE
- TRAINABLE: WILL TEACH ONGOING CSR & SOFTWARE TRAINING ALONG WITH OTHER RELEVANT TRAINING
WORK SCHEDULE:
EXPERIENCE:
REQUIRED: 2+ YEARS RESIDENTIAL HVAC SERVICE DISPATCHER OR CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE
LICENSE/CERTIFICATION REQUIREMENTS: DRIVER'S LICENSE (VALID & CLEAR)
WORK LOCATION: BEAUTIFUL TRAVERSE CITY, MICHIGAN AREA
(WHERE LIFESTYLE IS AMAZING & FAMILY IS EVERYTHING!)
QUALIFICATIONS/SKILLS:
OUR EXPERIENCED RESIDENTIAL HVAC SERVICE DISPATCHER/MAINTENANCE COORDINATOR’S, ARE:
- ORGANIZED
- VERY AMBITIOUS
- RESULTS-ORIENTED
- SELF-CONFIDENT
- SELF-MOTIVATED
- CONTRIBUTE TO THE COMPANY AND TEAM ENVIRONMENT IN A PROFESSIONAL AND PRODUCTIVE MANNER
- THEY HAVE A HIGH PROFICIENCY WITH CUSTOMER SERVICE
- ARE SKILLED IN PROVIDING CUSTOMER-RELATED HELP AND GUIDANCE
THE EXPERIENCED RESIDENTIAL HVAC SERVICE DISPATCHER/MAINTENANCE COORDINATOR’S WILL WORK IN OUR TRAVERSE CITY OFFICE AND PROVIDE OUTSTANDING PROFESSIONAL ATTITUDE & BEHAVIOR TO CURRENT AND PROSPECTIVE CUSTOMERS, AND TREATS EVERYONE WITH RESPECT.
THE EXPERIENCED RESIDENTIAL HVAC SERVICE DISPATCHER/MAINTENANCE COORDINATOR’S MUST POSSESS THE FOLLOWING TO BE SUCCESSFUL IN THIS POSITION:
- HIGH SCHOOL DIPLOMA/GED
- 2+ YEARS EXPERIENCE AS A RESIDENTIAL HVAC SERVICE DISPATCHER/MAINTENANCE COORDINATOR OR CSR
- STRONG PROBLEM SOLVING SKILLS
- GOOD ANALYTICAL SKILLS & ATTENTION TO DETAILS
- EXCELLENT INTERPERSONAL SKILLS WITH A DEMONSTRATED ABILITY TO WORK WELL WITHIN A TEAM
- STRONG COMMUNICATION, WRITTEN & VERBAL, SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS WITH DESIRE TO EXCEED CUSTOMER EXPECTATIONS AND ANSWER CUSTOMER QUESTIONS
- HAS THE ABILITY TO CLEARLY COMMUNICATE IDEAS AND EXPLANATIONS OF PROBLEMS TO RESIDENTIAL CUSTOMERS AND COWORKERS
- DESIRE TO EDUCATE CUSTOMERS ABOUT THE VALUE AND OPTIONS THE COMPANY CAN OFFER
- UNDERSTAND AND COMMUNICATE THE BENEFITS OF PREVENTIVE MAINTENANCE
- STRONG PHONE SKILLS
- COMPUTER SKILLS
- COMFORTABLE UTILIZING TECHNOLOGY TO PROCESS CUSTOMER DATA
- DRIVING: CANDIDATE MUST POSSESS & MAINTAIN A VALID & CLEAR MICHIGAN DRIVER’S LICENSE
- PRE-EMPLOYMENT SCREENINGS: PASS AN EMPLOYMENT BACKGROUND CHECK AND DRUG SCREENING TEST
- ABILITY TO CONSISTENTLY DEMONSTRATE A POSITIVE ATTENDANCE RECORD
DUTIES, RESPONSIBILITIES & EXPECTATIONS: (AND NOT LIMITED TO)
REPORTS TO: SERVICE MANAGER & ASST. SERVICE MANAGER
THE EXPERIENCED RESIDENTIAL HVAC SERVICE DISPATCHER/MAINTENANCE COORDINATOR’S POSITION IS RESPONSIBLE FOR SHOWING UP ON TIME TO REPORT FOR WORK, OPEN TO INCREASING KNOWLEDGE, IMPROVING CSR SKILLS, FOLLOWING DIRECTIONS AND MAINTAINING A PROFESSIONAL ATTITUDE AT ALL TIMES.
SOME OTHER RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- REPRESENT SHEREN PLUMBING & HEATING IN A PROFESSIONAL MANNER AT ALL TIMES
- PROFESSIONAL, RESPECTFUL AND COURTEOUS BEHAVIOR
- PROFESSIONAL, CLEAN, AND NEAT APPEARANCE WHILE AT WORK
- ORGANIZED & CLEAN OFFICE SPACE
- WORK COLLABORATIVELY WITH TEAM MEMBERS, TO PROMOTE AND ENSURE A 100% POSITIVE ATTITUDE EXPERIENCE. TEAMWORK SKILLS ARE NECESSARY
- CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED
- FOLLOW INSTRUCTIONS FROM EXECUTIVE TEAM STAFF/SERVICE MANAGER/ASST. SERVICE MANAGER IN A TIMELY MANNER
- REPORT ALL PROBLEMS AS SOON AS THEY ARISE TO DIRECT REPORT OR SERVICE MANAGER
- WELL ORGANIZED & ABILITY TO WORK INDEPENDENTLY IN A TIMELY MANNER, MAKING SURE JOB RESPONSIBILITIES ARE DONE CORRECTLY THE FIRST TIME
- STRONG ATTENTION TO DETAILS
- HAS A WILLINGNESS TO LEARN PROGRAMS & SKILLS AND CONSTANTLY BE LEARNING THROUGH TRAINING FROM ASSIGNED SUPERVISOR, INDEPENDENT STUDY, ONLINE TRAINING, PEERS AND ATTENDING TRADE WORKSHOPS WHEN AVAILABLE
- MUST BE ABLE TO RELIABLY COMMUTE TO WORK IN TRAVERSE CITY, MI., WITH YOUR OWN VEHICLE
- OTHER JOB DUTIES & RESPONSIBILITIES AS ASSIGNED
WHY WORK AT SHEREN PLUMBING & HEATING, INC.? GREAT FAMILY CULTURE! AWESOME BENEFITS! GREAT WORK ENVIRONMENT! COMPANY PAID TRAINING, GREAT WORK LOCATIONS, BEAUTIFUL NORTHERN LOWER PENINSULA OF MICHIGAN!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person