Overview:
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and resolving any technical issues that may arise.
Duties:
- Provide technical support to clients via phone, email, or in person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connections, including LAN, VPN, and firewall configurations
- Collaborate with cross-functional teams to resolve complex technical problems
- Document all support activities and resolutions in ticketing system as required
- Assist with software troubleshooting and provide guidance to end-users
- Provide desktop support for both Windows and Android operating systems
- Perform routine maintenance tasks on IT equipment
- Assist with the setup and configuration of office equipment (e.g., printers, scanners)
Experience:
- Proven experience in technical support or a related field
- Strong knowledge of IT infrastructure components and systems
- Familiarity with network protocols and configurations (e.g., TCP/IP, DNS)
- Proficiency in software troubleshooting and resolving technical issues
- Experience with ticketing systems (e.g., Jira, Remedy)
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both verbal and written
If you are a dedicated Technical Support Specialist looking for an opportunity to contribute to a dynamic team, we encourage you to apply. We offer competitive compensation packages and opportunities for professional growth within our organization.
Job Types: Full-time, Part-time, Contract
Pay: From $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Compensation package:
- 1099 contract
- Bonus opportunities
- Hourly pay
Experience level:
Schedule:
Ability to Commute:
- Baltimore, MD 21224 (Required)
Willingness to travel:
Work Location: Hybrid remote in Baltimore, MD 21224