Position Title: Quick Service Group Leader
Reports To: Shop Foreman > Service Manager
Summary: The Service Quick Lube Manager is responsible for leading the customer-focused, efficient, and profitable operation of the dealership's Quick Lube Service Department. This includes operating the department at maximum production, controlling costs, building loyalty with customers, maintaining good associate relationships, while achieving established CSI, sales, and profit objectives. Responsible for the supervision of the Express Service Advisors and Service Quick Lube Technicians.
Job Responsibilities:
1. Maintain CSI benchmarks for which your team is accountable.
2. Monitor team performance to be consistent with management expectations.
3. Understand, keep abreast of, and assure your team complies with, federal, state and local regulations such as hazardous waste disposal, OSHA right-to-know, employee safety procedures/requirements, etc.
4. Assists with the interviewing of personnel when interviews are scheduled by management.
5. Maintain reporting systems required by factory.
6. Assure proper repair order flow to satisfy warranty/dealership/business office requirements.
7. Quality-check completed jobs and provide technical assistance to associates as needed.
8. Maintain/enforce team standards of customer treatment and oversee processes for reducing comebacks.
9. Monitor Repair Order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order.
10. Ensure that customer inconveniences, complaints and misunderstandings are avoided through the highest quality of service delivery and when expectations aren't met, that each customer is dealt with fairly and with personal communication to resolve quickly.
11. Ensure that all the necessary shop equipment is in proper safe working condition and that Service Quick Lube Department associates follow safety policy and practices and report any accidents immediately.
12. Assure orderly handling of special tools necessary for the service of the vehicles.
13. Ensure that relevant technical bulletins are accounted for in the Express Service intake process.
14. Work with parts department as appropriate to ensure proper stocking of high use parts.
15. Report to management any circumstances that compromise the integrity of the dealership. P
16. Demonstrate leadership consistent with Ancira's expectations in all interactions with the customer, co-workers and suppliers.
Schedule: M-F 7 to 7 and Saturday rotations 1 - 2x per month
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Work Location: In person