SALARY RANGE:
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$17-$20/hour- based on work experience
EMPLOYEE BENEFITS:
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Paid Time Off
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401K & Employer Match
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Health Insurance
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Vision Insurance
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Dental Insurance
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Health Savings Account
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Life Insurance
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Disability Insurance
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Employee Discounts
JOB SUMMARY:
The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout.
DUTIES/RESPONSIBILITIES:
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Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
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Warmly and professionally welcomes all guests.
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Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
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Treats requests with professionalism, tact, and a courteous manager.
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Ensures prompt delivery of final bills to guests.
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Ensures the lobby and shared areas are neat and orderly.
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Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
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Maintains knowledge of upcoming events, local area, and hotel offerings.
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Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
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Excellent organization skills and attention to detail.
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Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations.
EDUCATION/EXPERIENCE:
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High school diploma or equivalency required.
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At least one year of experience preferred.
PHYSICAL REQUIREMENTS:
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Prolonged periods of standing at front desk and working on a computer.
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Must be able to lift up to 15 pounds at times.