PBX Agent
Job Overview
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a PBX Operator at The Maybourne Beverly Hills, you will play a pivotal role in the efficient and professional handling of all incoming and outgoing communications within our prestigious hotel. Your responsibilities will encompass a range of tasks that guarantee clear and reliable communications, creating a seamless experience for our guests.
Roles and Responsibilities
Job duties include, although are not limited to:
-
Switchboard Operations: Operate and manage the hotel's Private Branch Exchange (PBX) telephone system, handling all incoming and outgoing calls in a courteous and professional manner.
-
Provide exceptional service to guests by addressing inquiries and connecting them to the relevant departments and services.
-
Facilitate internal communication among hotel staff via email, call, text or radio to ensure that requests, messages, and information are relayed accurately and in a timely manner.
-
Assist guests and staff with voicemail services, retrieving messages and providing guidance on usage.
-
Assist with guest requests via Knowcross input and following up until completion
-
Provide administrative support to hotel operations as directed
-
Maintain and distribute an accurate hotel call directory and distribute monthly
-
Stay updated on the use of PBX systems, voicemail, and other communication technologies, ensuring their effective operation.
-
Continuously seek to enhance the guest experience by providing a swift and efficient response to guest requests and inquiries via phone, email, webchat and text.
QUALIFICATIONS:
-
High school diploma or equivalent is required.
-
Prior experience as a PBX Operator in a luxury hotel or similar establishment is preferred.
-
Exceptional communication and interpersonal skills.
-
Proficiency in operating PBX systems, Opera, Knowcross and related technologies.
-
Strong attention to detail and ability to multitask.
-
Empathetic and courteous demeanor with guests and colleagues.
-
Availability to work flexible shifts, including evenings, weekends, and holidays.
PHYSICAL REQUIREMENTS:
-
Prolonged periods of sitting at a desk and working on a computer.
-
Prolonged periods of standing
-
Must be able to lift 15 pounds at times.
How you Demonstrate your Talent
The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.
-
Go the EXTRA mile in our efforts
-
Be RESPECTFUL to our guests and colleagues
-
Deliver service in a CARING fashion
-
Be OUTSTANDING
-
Express your own personality – Create your LEGACY
-
Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues
Who you would be working for
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
COMPANY BENEFITS:
-
Medical/Dental/Vision Insurance
-
Company matched 401(k) plan
-
Company matched Health Savings Plan
-
Flexible Spending
-
Paid Holidays
-
Paid Time Off
-
Paid Sick Leave
-
Employee Assistance Program
-
Parking
-
Employee Recognition Programs
-
Colleague meals
-
Colleague Referral Incentive program
*The Maybourne Beverly Hills participates in E-Verify.*