Job Overview:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting products or services.
Duties:
- Handle incoming customer calls promptly and professionally
- Provide accurate information about products or services
- Assist customers with order placement, returns, and exchanges
- Upsell products or services to increase sales revenue
- Conduct outbound calls to follow up on customer inquiries or feedback
- Perform data entry tasks accurately and efficiently
- Collaborate with the sales team to meet customer needs
- Analyze customer feedback to improve service quality
Qualifications:
Required Skills:
- Proven experience in customer service roles
- Strong communication skills
- Ability to analyze customer needs and recommend solutions
- Proficient in data entry and CRM software
- Excellent problem-solving abilities
Nice-to-Have Skills:
- Experience in outbound calling or sales
- Ability to upsell products or services effectively
If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Join our team and contribute to creating positive customer experiences while driving sales growth.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Pittsburgh, PA 15235 (Required)
Work Location: In person