Agency name – Long Term Care Ombudsman - Cleveland, Ohio (10A)
Position - Paid Ombudsman Specialist
Duties: Ombudsman Specialists provide services to long-term care consumers and support efforts to increase volunteer ombudsman engagement.
Ombudsmen work to resolve problems related to the health, safety, welfare, and rights of individuals who live in long-term care facilities, such as nursing homes, board and care and assisted living facilities, and other residential care communities.
Service Location: Cleveland Area (Cuyahoga, Lorain, Lake, Medina, Geauga)
Direct Supervisor: Regional Program Director
Position Type: Full Time
General Schedule: Monday-Friday, 8:30A-4:30P
Duties Include:
- Engaging with long-term care consumers to ensure they understand and have access to the Long-Term Care Ombudsman Program, educate them about their rights, respond to questions, and help in resolving complaints.
- Making regular visits to long-term care facilities and as needed visits to other settings where consumers receive services.
- Investigating and work to verify and resolve complaints made by or on behalf of long-term care consumers.
- Working with and ongoing engagement activities with Volunteer Ombudsman.
- Counseling long-term care consumers on benefits, rights and regulations and provide education on the selection of long-term care providers.
- Participating in Ombudsman Professional Development, a 100+ hour, multi-day, certification training hosted by the Office of the State Long-Term Care Ombudsman virtually and in-person in Columbus, Ohio.
- Participating in ongoing training in service area, via video conferencing, in Columbus, and other locations as required.
- Providing outreach to consumers about the Long-Term Care Ombudsman Program through presentations to resident councils, community groups and in written formats or online activity as needed by the Ombudsman Program Director.
- Timely and accurate documentation in accordance with applicable Federal, State and local laws, Ohio Department of Aging, and local program policies and procedures.
- Interacting in a positive, professional and cooperative manner with consumers, and care facility staff.
- Attending all required training courses and staff meetings.
Minimum Qualifications:
- Bachelor’s degree or commensurate experience
- At least 18 years of age
- Ability to pass criminal background and sex offender check and drug screen
- Ability to travel to community and consumer locations within assigned service area (Cuyahoga, Lorain, Lake, Medina, Geauga)
- Ability to travel outside of service area including but not limited to Columbus, Ohio
- Reliable transportation and car insurance
- Ability to work independently and as a member of a statewide team
- Working knowledge of Microsoft office software and data entry programs
Preferred Qualifications:
- Ability to effectively communicate and build rapport with older adults and those living with mental or physical disabilities, both in person, by phone and via email
- Experience and comfort with speaking in front of a group
- Cultural awareness and sensitivity
- Perform duties with respectful communication
Work Remotely
Job Type: Full-time
Pay: $43,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: Multiple locations