We are currently seeking a remote IT Support Technician for a 6-month contract with strong potential to extend.
Hours: Monday thru Friday, 8am to 5pm Eastern
Pay: $18-$19/hr
Responsibilities:
- Image, load, configure, and update software on desktop/laptop and other devices.
- Troubleshoot any problems or issues that arise with desktops/laptops.
- Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in the Help Desk system.
- Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.
- Provide positive customer service to users within the Business to ensure they follow process and have a positive experience with transition to a new device.
- Provide proper documentation to process within tickets via ServiceNow.
- Provide additional support to users via remote connections.
Skills:
- Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
- Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
- Must possess exceptional written and verbal communication skills (in English).
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
Job Type: Contract
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote