Job Title: Medical Assistant (on call)
Department: Medical
Reports To: Medical Assistant Supervisor
FLSA Status: Non-Exempt
Job Function: Clinical
Classification: On-Call
Schedule: As-needed to fill in (8-hour shift between Monday - Friday, 8:00am-6:30pm)
Location: Valley Center, CA (Rincon site)
SUMMARY
The Medical Assistant is part of a primary care team and is responsible to assist with coordination and providing panel management services to patients within the practice. Medical Assistant works with a Care Team to support the improvement of health outcomes through scheduling preventative and maintenance care appointments, educating patients, building the medical home between patients and Practitioners, and enhancing communication and continuity of care. The Medical Assistant works with Practitioners to increase patient’s access to appointments, services, and health care resources thereby, supporting patient’s self-care management goals. Medical Assistants is responsible for everything from administrative work to clinical patient care, assists in examination and treatment of patients under direction of Physician by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
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Interview’s patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, O2 SAT.
- Verifies and obtains patient information and medical history.
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Prepares patients for examination and prepares examinations rooms.
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Administers injectable and oral medications.
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Administers injectable and oral immunizations to infants and adults, including Mantoux test.
- Performs routine in office lab duties such as Hct, urinalysis dipstick, pregnancy test, strep antigen screen, Hgb A1c, blood glucose, blood lead, and other CLIA waived laboratory tests.
- Operates medical equipment such as EKG, vitals machine, Audiometry, Nebulizer treatment, Tympanometry, and other diagnostic equipment.
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Performs office procedures such as Snellen, ear lavages, minor wound dressing, casting, splinting and assist with minor procedures.
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Assist with referral such as making referrals, calls medical facility or department to schedule patients and request reports.
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Ensures assigned exam rooms are cleaned and restocked with medical supplies and monthly expirations are performed.
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Reports any supply request, supply problem or defective equipment to Supervisor.
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Review and prepares daily huddle for providers, using software programs such as EHR and i2i.
- Ensure that patient records are accurate and complete, ensures that encounter forms are completed properly.
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Ensures that all clinical Team duties/tasks are completed appropriately and satisfactorily.
- Runs report from computerized registries and software programs such as EHR and i2i as needed by department.
- Prepares appropriate forms as required for the patient’s medical treatment based on findings of physician.
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Gives counseling, care and follow-up instructions, health education and materials to patients under the direct supervision of a Physician, Podiatrist or Licensed Nurse.
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Performs general office duties such as answering telephones, taking messages, and scheduling appointments.
- Other duties may be assigned.
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May rotate within Primary Care Teams
- Assumes responsibility for own personal and professional growth.
- Maintains a safe and secure and healthy work environment by establishing and following policies and procedures, objectives, quality assurance programs, safety, and infection control standards.
QUALIFICATION/SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be a graduate of a vocational or technical college in medical assisting.
- Skilled in all medical assisting competencies (e.g., immunizations, vitals, taking labs, etc.)
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Knowledge of medical terminology.
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Demonstrates clinical competence and knowledge of medical procedures and terminology.
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Excellent Customer Service, Professionalism, Teamwork, Dependability, Organizational Skills, Time Management skills and strong attention to detail skills
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Excellent computer, data entry skills and competent with electronic health records
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Excellent verbal, written, interpersonal and communication skills.
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Ability to react calmly and effectively in emergency situations.
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Ability to apply critical thinking, active listening, decision making skills and prioritize.
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Ability to read, comprehend simple instructions, short correspondence, memos and to write simple correspondence.
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Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
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Ability to work self-sufficiently on assigned tasks with little supervision.
EDUCATION and/or EXPERIENCE
- Must be a graduate of a vocational or technical college in medical assisting.
- 1 year of clinical back-office experience preferred.
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1 year of Pediatric and Immunization knowledge and experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must be a graduate of a vocational or technical college in medical assisting.
- CPR certification must be acquired within six months of appointment and renewed on a regular basis as so stipulated by the certification.
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Valid California driver’s license in good driving record will be required at the time of appointment and must be maintained throughout employment.
- Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray and urine drug screen test to include marijuana. Health must be adequate to perform all duties of the position.
- Must be fully vaccinated against COVID-19 and provide proof of vaccination.
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Must pass a criminal background check.
TECHNOLOGY SKILLS
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Productivity Software: Microsoft Office 365, Teams (video conferencing and meetings) and Share Point
- Electronic healthcare records software, NextGen preferred.
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Utilization of Paycom, Relias Learning, and PolicyTech systems.
LANGUAGE SKILLS
Ability to read, analyze and interpret documents. Possess adequate written and oral language skills to communicate clearly and effectively.
Ability to respond appropriately to the most sensitive inquiries or complaints.
Ability to create and deliver effective presentations to public groups, peer groups and/or leadership.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions,
and decimals.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Ability to deal with a variety of abstract and concrete variables.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk to hear. The employee frequently is required to stand. The employee is occasionally required to walk and stoop. The employee must regularly lift and/or move up to 10 pounds; may frequently lift and/or move up to 25 pounds and occasionally lift and/or more up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
CUSTOMER RELATIONS
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Responds promptly and with caring actions to patients and employees. Acknowledge psychosocial, spiritual, and cultural beliefs and honor these beliefs.
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Maintain professional working relationships with all levels of staff, clients, and the public.
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Be part of a team and cooperate in accomplishing department/organizational goals and objectives.
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Displays knowledge of normal signs of human development and ability to assess and provide age-appropriate care.
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Contribute to the success of the organization by participating in quality improvement activities.
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Maintain current knowledge of policies and procedures as they relate to safe work practices.
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Follow all safety procedures and report unsafe conditions.
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Use appropriate body mechanics to ensure an injury free environment.
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Be familiar with location if nearest fire extinguisher and emergency exits.
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Follow all infection control procedures including blood-borne pathogen protocols.
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Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes.
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Comply with all regulations regarding corporate integrity and security obligations.
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Report unethical, fraudulent, or unlawful behavior or activity.
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Specify privileges and responsibilities of employment, including compliance with an adverse incident reporting system.
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Maintains client case files in accordance with all applicable laws and regulations and IHC policies.
Indian Preference shall be given in accordance with IHC’s Policies and Procedures Section 3, Part 3-1, Paragraph 5
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.