************* Serious Applicants with Qualifications ONLY ************
General Manager:
POSITION SUMMARY: The General Manager helps the general manager to ensure that day-to-day business operations run smoothly. The GM will draw up weekly schedules, inventory management, order merchandise, and responsible for training, recruiting, covering call ins and manage resources.
General Manager Duties and Responsibilities:
1. This position is responsible for covering call ins for all shifts (Morning/Afternoon/Night audit).
2. Keep track of the future occupancy for the busy days and alert Sr. Management for any modifications required.
3. Try to build the rapport with regular guests and the higher guest satisfaction score.
4. Identify the need to open a property alert with Franchise customer care.
5. Register guests and assigns rooms. Accommodates special requests whenever possible.
6. Assists in pre-registration and blocking of rooms for reservations.
7. Thoroughly understand and adheres to proper credit, direct bill and cash handling policies and procedures.
8. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
10. Accurately post cash payment and drop with necessary system generated report in the same envelop. Accurately performs cashiering tasks like posting charges and payments. Accurately collecting and posting cash and other method of payments.
11. Knows how to use front office equipment/s.
12. Follows procedures for collecting and issuing the incidental hold and cash deposits.
13. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Monitor and manage the room maintenance requests appropriately and timely manner on especially high occupancy days.
14. Uses proper mail, package, and message handling procedures and record details.
15. Reads and initials the pass-on log and daily. Is aware of daily activities and meetings taking place in the hotel.
16. Monitor special request report for additional guest requirements.
17. Reports any unusual occurrences or requests to the manager or assistant manager.
18. Knows all safety and emergency procedures, is aware of accident prevention process.
19. Maintains the cleanliness and neatness of the front desk area and lobby. Periodically disinfect the high touch items.
20. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
21. Monitor front desk email for any OTA reservations/cancellations/ special requests during your shifts. Monitor fax machine for any reservation/cancellations print outs.
22. Cooperating with the general manager, and assisting with anything from project planning to staff management.
23. Nurturing positive working relationships with staff. Setting a good example for staff.
24. Delegating daily tasks. Addressing any issues in a timely fashion.
25. Supervising staff and controlling merchandise.
26. Ensuring company policies and procedures are followed.
27. Oversee the preventative maintenance of hotel and up keep of the property.
28. Responsible for preparing employee’s schedule and send it to Sr. Management for review.
29. Required to perform any other task as needed-where needed and assigned by Sr. Management team per hoteloperation’s need.
30. Assist Sr. Management with the Renovation Projects as needed. Perform other duties as assigned.
Physical:Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Requirements:
- GED or Higher education preferred.
- Hotel management or Frontdesk management experience is preferred
- Must have an attitude and passion for success.
- Independent business mind.
- Must be self-motivated and have the ability to work without direct supervision.
- Previous Hotel Experience with Wyndham, Hilton or IHG is a plus.
Job Type: Full-time
Experience:
Previous Hotel management experience Preferred (3-5 Years).
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Team-oriented -- cooperative and collaborative
Pay Frequency:
- Bi weekly or Twice monthly
Work Remotely
Job Type: Full-time
Pay: From $57,000.00 per year
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Hotel management: 2 years (Preferred)
Ability to Relocate:
- Surprise, AZ: Relocate before starting work (Required)
Work Location: In person