Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.
Responsibilities:
- Answer incoming calls and respond to patients inquiries in a professional and courteous manner
- Provide accurate information about patient care, services, and insurance information.
- Assist patients with making appointments , checking eligibility/ referrals prior to making appointments, and responsible for checking voicemails and faxes.
- Handle patients complaints or concerns with empathy and patience
- Perform data entry tasks to update customer records and maintain accurate information
- Utilize phone etiquette to ensure positive customer interactions
- Collaborate with other team members to achieve department goals
- Follow company policies and procedures to ensure compliance
Experience:
- Previous experience in a call center or customer service role is preferred but not required
- Strong communication skills, both verbal and written
- Ability to type quickly and accurately
- Proficient in using computer systems and navigating multiple software applications
- Excellent problem-solving skills and ability to think on your feet
- Ability to work in a fast-paced environment while maintaining attention to detail
- Experience in a medical practice or clerical duties is a plus
Skills:
- Multilingual or bilingual abilities are highly desirable
- Strong data entry skills with high accuracy
- Administrative experience is beneficial
- Front desk or receptionist experience is a plus
- Excellent phone etiquette and ability to communicate effectively over the phone
If you are looking for an opportunity to join a dynamic team and make a difference in the lives of our patients, we encourage you to apply. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Apply today!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Tustin, CA 92780: Relocate before starting work (Required)
Work Location: In person