Overview:
We are seeking a dynamic Hotel Manager to oversee our hotel operations and ensure exceptional guest experiences. The ideal candidate will have a passion for hospitality and possess strong leadership skills to lead our team effectively.
Duties:
- Manage day-to-day hotel operations, including guest services, housekeeping, and maintenance
- Supervise staff members, providing guidance and support to ensure high-quality service delivery
- Handle guest relations, addressing inquiries, concerns, and resolving issues promptly
- Implement and maintain hotel policies and procedures to uphold standards of service excellence
- Oversee front desk activities, reservations, check-ins, and check-outs
- Monitor budgeting and financial performance, optimizing revenue streams and controlling expenses
- Coordinate with human resources for staffing needs, training programs, and performance evaluations
Skills:
- Exceptional guest relations skills with a focus on customer service excellence
- Strong leadership abilities to effectively manage and motivate a diverse team
- Proficient in supervising staff members to ensure operational efficiency
- Excellent phone etiquette for clear communication with guests and team members
- Knowledge of human resources practices for recruitment, training, and conflict resolution
- Budgeting skills to manage financial aspects of the hotel operation
- Background in hospitality industry practices and standards, ensuring quality service delivery at all times
- Front desk management experience with the ability to handle various guest-related situations professionally
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Experience:
- Hotel management: 5 years (Required)
- Hospitality: 10 years (Required)
Ability to Commute:
- Indianapolis, IN (Required)
Ability to Relocate:
- Indianapolis, IN: Relocate before starting work (Required)
Work Location: In person