BMW of Roxbury is seeking energetic, team minded and dependable individuals to join our team as a Service Receptionist. You will be the first point of contact for customers visiting service department and will be instrumental in providing the ultimate experience. Working as part of a team, you will be responsible for handling inbound calls, answering questions and setting appointments.
RESPONSIBILITIES:
- Receive calls and set appointments for service customer
- Make outgoing calls to customers to confirm service appointments, reschedule missed appointments, and follow-up calls
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
- Filing
Full Time: 5 days a week
7:30am-3:30pm
Part Time: Mon-Fri
4pm-7pm
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: No more than 45 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person