SUMMARY
The Room Inspector examines hotel rooms after they have been cleaned to ensure they meet the level of cleanliness expected by the company. The Room Inspector may oversee housekeeping staff and make room assignments, direct housekeeping staff’s performance, and evaluate performance.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.
- Open housekeeping office daily, create room assignments
- Train new hires to meet cleanliness expectations
- Handle lost and found inquires
- Effectively communicate with Welcome Desk and Housekeeping staff members
- Oversee housekeeping staff, directing housekeeping staff’s performance, and evaluating performance through the inspection of cleaned rooms and public areas.
- Recommends counseling and potential disciplinary action for housekeeping personnel
- Assist room attendants if short-handed
- Promotes outstanding customer relations
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Ability to maintain high levels of confidentiality and integrity
- Maintain interpersonal working relationships among all Team Members and the public
- Excellent verbal and written communication skills
- Willingness to assume overall responsibility relative to the performance of the position
- Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
- Available to work when needed, including weekends, holidays, and nights
EDUCATION, TRAINING, AND EXPERIENCE
High School Diploma or equivalent preferred. Previous housekeeping experience preferred. Must be able to multi-task and take direction.
REASONING ABILITY
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
CERTIFICATES AND LICENSES
Must be able to obtain and maintain appropriate applicable licensing.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance. The noise level in the work environment can be moderate to loud at times.