Seeks to create a positive relationship w/ each patient. Performs daily non-clinical rounding as assigned on patients and families to mitigate issues that can impact the patient experience by taking ownership to ensure a successful, positive outcome and closure in real time.
Ensures all necessary follow-up/action items are completed, reported, and documented to close the loop.
Seeks to integrate into the teams on assigned departments.
Tracks and trends patient/family service concerns observed or discovered during rounds.
Identifies system/process-related opportunities and works collaboratively with involved parties to resolve.
Participates in, various process improvement activities, as applicable, aimed at improving the patient experience.
Communicates and interacts with patients, families, associates, and others in a compassionate, empathetic, courteous, and respectful manner.
Uses available data sources to identify opportunities for improvement in assigned departments and enhance the patient/family experience.
Initiates at least one Performance Improvement initiative per assigned department each year related to patient experience