About
Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.
Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately our communities. With over 30 stores in North Carolina, South Carolina, and Georgia, and future growth planned, we look forward to the positive impact that we will have in years to come.
Are YOU ready to make an impact? Broad River Retail needs a top-notch Part Time Help Desk Analyst to work remote in the Fort Mill, SC area. Some travel to stores or corporate office on an as needed basis.
Responsibilities
- Provide support for Tier 1 and Tier 2 help desk service requests through tickets or by phone
- Ensure that all tickets are reviewed and properly acted upon before the end of each work day
- Execute hardware/software upgrades and repairs as assigned
- Provide support for our Storis ERP system
- Follow up on outstanding requests and ensure timely resolution
- Ensure that the help desk is physically covered during business hours
- Manage and monitor internal assets to ensure accurate inventory records
Knowledge | Skills | Abilities
- Two plus years of help desk experience in a Window/Mac environment
- Associate's degree or above in a relevant program of study
- CompTIA A+ or relevant certification a plus!
- Ability to communicate technical information to a wide range of end-users, both by phone and through email
- Excellent customer service and troubleshooting skills
- Reliable and punctual for each shift
Must have a solid understanding of the following:
- Windows 10 and Mac OS
- Office 365
- Active Directory management
- ITSM (i.e. IT Ticketing System, Service Now, Remedy)
- Printers, scanners, and computer peripherals
- Mobile devices (iOS and Android)
- Client PC connectivity (Ethernet, TCP/IP, and VPN)
- File server knowledge
Schedule | Location
- No more than 22 hours per week
- Weekend Availability is required
- Remote, but must be local to Fort Mill, SC. Onsite and/or travel as needed
Compensation | Benefits
- Competitive salary with advancement opportunities
- Comprehensive benefits including:
- Medical, Dental, Vision, Disability, Life, Supplemental, & HSA
- Retirement plans
- Paid time off
- Educational opportunities
- Professional development and advancement
Job Type: Part-time
Pay: $23.00 - $25.00 per hour
Expected hours: No more than 22 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you comfortable working weekends? Are you comfortable working part time?
Experience:
- Windows: 4 years (Preferred)
- Help desk: 3 years (Preferred)
Work Location: Hybrid remote in Fort Mill, SC 29708