About the company:
Since 1978, award winning Anderson Plumbing, Heating & Air has been wowing customers throughout San Diego County with outstanding plumbing, heating, and AC services. In fact, we’ve made our motto, “Nobody wows clients like we do!”—and that’s something we’re committed to every day, with every customer, in every way. We are a woman-owned, family-operated business, committed to providing homeowners throughout the San Diego area with the very best home services in the industry. Whether you need AC repairs, heater installation, water heater replacement, drain clearing or even emergency plumbing services, our experienced team is just a phone call away. We were voted 2020 Best Place to Work!!
Job summary:
The Plumbing Team Lead must have experience in Plumbing and is responsible for supporting the Department Manager, in facilitating the training and coaching of the company's service professionals, by helping them develop their customer service and technical skills while optimizing service calls.
Essential duties & responsibilities:
- Provide the department manager with a monthly ride along plan/calendar.
- Conduct ride along’s with service professionals and debrief with employees at the completion of each call
- Ensure curbside feedback and other training materials are documented and trained
- Understand and reinforce the importance of the sales and revenue needs of the company and coach customer experience processes to help enhance and exceed revenue goals
- Work with the department manager to help identify technicians with development opportunities and provide coaching to improve or enhance performance.
- Assist with classroom training and developing training programs and curriculum.
- When needed, assist the department manager by personally visiting customers with concerns, to provide world class service and resolve concerns on a one-on-one basis.
- Coach employees how to correctly and completely fill out all service invoices, checklists, Summary of Findings, and any other situationally appropriate documentation, including photographs/videos. 360-degree evaluation on every call.
- Coach employees on replenishment policies, and inventory policies, allowing accuracy in all reporting and ordering within Anderson’s standards.
- Coach on maintaining organized vehicle truck stock to prevent loss due to damage. Keep the truck dash clean and free of all items.
- Express the importance of driving safety and the visibility of what Anderson represents in the community.
- Assist Department Manager with Timekeeping and Service Titan accuracy.
- Alert Dispatcher and Manager immediately about customer concerns.
- Attend and participate in all in-house and outside training meetings.
Skills you bring for success:
- High School Diploma or Equivalent (Required)
- 2+ years plumbing field experience, customer service and sales
- Previous experience in HVAC, plumbing, electrical services, or construction a plus
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Exceptional customer service skills
- Strong attention to detail with problem solving capabilities
- Strong listening skills
What you will get if you join us:
- Bonus +Spiffs
- 401(k) with 3% matching
- Medical, Dental and Vision plans
- $20K Life Insurance Policy Free to Employees
- Short- and Long-Term Disability plans
- Paid time off + 6 holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Plumbing field: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person