We are a Factory Authorized Carrier Dealer. Our shop is located in Grafton.
K Komfort services Milwaukee County, Ozaukee County, and eastern Washington County.
Duties and Responsibilities include the following.
· Answer phone calls during normal business hours
· Record customer information in the computerized system and schedule appointments
· Dispatch service technicians, installers, and comfort advisors to their calls
· Assist Service Department with customer retention
- Follow up with customers on recommended work noted by service technicians
- Inform customers regarding upcoming appointments
- Send customers a link to the Google review page and request they post a positive review
- Meet walk-in customers and assist with their needs
· Educate clients about company’s products, services, and current deals
- Assist Sales Department with estimates preparation
- Send estimates to customers and follow up on the status
- Assist Office Manager with office tasks
- Assist with marketing campaigns
· Make outbound calls to existing and potential customers
Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education:
2+ years of customer service experience
Good computer skills
High school diploma or general education degree (GED).
Language Ability: Very strong verbal and written communication skills necessary to represent the company in front of our clients.
K Komfort offers a comprehensive benefits package that includes:
Medical/Vision/Dental Insurance
PTO
Paid Holidays
401K and Company Match.
Pre-employment background screening (criminal, drug screen, and DMV) is required for all positions. K Komfort is an EOE/M/F/Vet/Disability employer.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour+ Spiff program
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person