Manages and coordinates activities of Parts Department staff – to include internal and external parts sales, transfers, inventory control, warehousing, shipping, and receiving, order processing and administrative functions. Ability to delicate daily functions of the parts department.
Responsibilities:
- Recommends and implements measures to enhance customer service and elevate performance of Parts Department
- Develops and maintains good working relationships with both internal and external customers, utilizes conflict resolution and problem-solving skills to resolve issues
- Maintains and reviews parts business practices and procedures, ensuring effective communication and flow within parts department
- Interacts with Inventory Control Manager to ensure proper parts sales coverage and inventory levels
- Promotes Parts revenue by ensuring local Parts activities focus on Corporate initiatives and market programs
- Routinely analyzes business flow and adjusts employee schedules to meet the business needs as required
- Reviews Parts Department Key Performance Indicators (KPI) and makes necessary adjustments to improve metrics
- Ensures Parts Department staff is adequately trained
- Promotes and adheres to all Safety regulations and policies
- Performs annual employee reviews
- Other duties as requested by management
Education/Experience/Skill:
- High School diploma or GED
- 3-5 years related experience
- Equivalent combination of education and experience
- Proficient computer skills
- Excellent interpersonal skills
- General knowledge of maintenance repair, parts department, sales, equipment ownership
- Equipment parts experience a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Parts Manager: 3 years (Required)
Ability to Commute:
- Greensboro, NC 27405 (Required)
Ability to Relocate:
- Greensboro, NC 27405: Relocate before starting work (Required)
Work Location: In person