The Perennial Farm is currently seeking a professional, highly motivated person to represent our company and be the first point of contact for customers and guests visiting our busy office. We are a family-owned business and pride ourselves on the service we provide and the quality perennials we offer. An ideal candidate would have excellent Customer Service skills, a love for meeting new people and developing long lasting client relationships. Exceptional candidates would also possess a passion for Horticulture and be fluent in English and Spanish.
Requirements:
- Strong PC knowledge to include proficiency with MS Programs including Word and Excel.
- Able to stay focused in an open work area during seasons of high call volume with background noise and distraction.
- Excellent verbal and written communication skills.
- Demonstrated ability to handle customer related issues which involve researching, investigating, determining appropriate resolutions.
- Five years of Customer Service/Inside Sales and/or Horticulture experience and bilingual/Spanish speaking would be looked upon favorably.
- Ability to multitask with solid organizational skills in a fast paced, ever-changing environment
- Manage large volumes of electronic information (i.e. emails, spreadsheets and data entry)
- Exceptional organizational, interpersonal and follow-up skills in a fast paced, ever-changing environment.
Essential Functions:
- Provide support to landscapers, designers and retailers regarding product selection, placement of orders, order confirmation, order changes and pricing information in a reliable and timely manner.
- Perform order tracking and investigative work involving plant tags, freight, and backordered plant material with necessary follow-up to customers and other interested parties.
- Establish and maintain a positive and professional relationship with all customers, colleagues and supporting personnel.
- Make outbound sales and customer outreach calls.
- Identify upselling and/or cross selling opportunities with customers to help reach corporate goals.
- Gather information and enter claims to resolve customer problems.
- Conduct outgoing notification calls to customers on order changes as needed and take follow-up action in a timely manner.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Glen Arm, MD 21057: Relocate before starting work (Required)
Work Location: In person