Company Overview: [Company Name] is a leading automotive service center dedicated to providing exceptional customer service and expert automotive care. With a strong commitment to quality and integrity, we strive to exceed our customers' expectations every day.
Position Overview: We are seeking a knowledgeable and customer-focused Automotive Service Advisor/Writer to join our team. The Service Advisor/Writer plays a crucial role in ensuring our customers receive prompt and accurate service, while also acting as a liaison between customers and our service technicians. This position requires strong communication skills, technical automotive knowledge, and a passion for delivering excellent customer service.
Key Responsibilities:
- Greet customers and provide a welcoming environment in the service area.
- Listen to customers' concerns and questions regarding their vehicles.
- Perform thorough vehicle inspections and accurately document findings.
- Consult with customers on recommended maintenance and repairs based on vehicle assessments and manufacturer guidelines.
- Provide detailed estimates for parts and labor costs, ensuring transparency and clarity in pricing.
- Schedule appointments and manage the service queue to ensure efficient workflow.
- Coordinate with service technicians to prioritize and expedite repairs as necessary.
- Keep customers informed of the status of their vehicles throughout the service process.
- Educate customers on preventative maintenance and general vehicle care.
- Handle customer inquiries, issues, and complaints with professionalism and a focus on resolution.
Requirements:
- Proven experience as an Automotive Service Advisor or similar role in an automotive service setting.
- Strong understanding of automotive systems and components.
- Excellent communication and interpersonal skills.
- Ability to explain technical information in a clear and understandable manner.
- Proficiency with automotive service software and systems (e.g., repair order software, parts ordering systems).
- Customer-focused attitude with a commitment to delivering exceptional service.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent; additional certification from automotive training programs is a plus.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
Application Question(s):
- Do you have automotive knowledge and have you worked as a mechanic before? If so, how long?
Experience:
- Service writing: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Payson, AZ 85541 (Required)
Ability to Relocate:
- Payson, AZ 85541: Relocate before starting work (Required)
Work Location: In person