Overview:
Green Wave is New Hampshire's first dedicated EV dealership on a mission to save the planet with awesome, affordable cars. We are expanding our team, and looking for someone who can help educate people on EVs and help them to buy one! We don't really have salespeople at Green Wave. Instead, we use a supportive, educational process to empower people to take control of their transportation costs and carbon footprint with a more fun car. Sound fun? Read on!
The Electric Vehicle (EV) Finance Specialist is responsible for helping to educate customers about the benefits of EV ownership, and supporting them throughout their purchasing process. This includes setting up and conducting appointments, demonstrating electric vehicles, responding to and following up with leads, and conducting vehicle orientations at delivery. The EV finance specialist will also learn the financing process at Green Wave, collect credit applications, submit applications to lenders, and process contracts to ensure timely and accurate loan closings. At Green Wave Electric Vehicles, we have a whole-team-approach to business operations, so the EV specialist may also help with any other aspect of dealership operations.
Responsibilities:
· Responding to customer inquiries via email and phone, and communicating the positive experience that customers will have when visiting Green Wave. They will also perform ongoing follow-up to generate as many appointments as possible.
· Becoming knowledgeable and familiar with all the EV and Plug-in Hybrid models in Green Wave’s inventory.
· Executing Green Wave’s education and solution process with clients during their visit.
· Documenting customer contact in Salesforce with the appropriate level of detail.
· Creating quotes that match customer needs with available inventory.
· Collecting customer credit applications, and sending them to lenders with quotes in order to obtain financing approval.
· Generating appropriate documentation for loan closings. Managing the loan closing and funding process. Communicating with lenders as necessary.
· Performing vehicle deliveries with EV orientation, using the standard Green Wave process.
· Because Green Wave takes a whole-team approach to operations, the EV specialist may participate and assist in the following additional activities: Washing cars, transporting vehicles, watering plants, organizing inventory on the lot, charging vehicles, and assisting with social media posts.
Requirements:
- Proven experience in sales or customer service
- Positive attitude and friendly approach with customers, co-workers, and vendors.
- Experience with a Customer Relationship Management software, like Salesforce, preferred.
-College degree highly preferred.
-EV owner/driver highly preferred.
-Valid driving license and clean driving record, as well as being able to pass a criminal background check.
- Physical requirements: Ability to bend, lift up to 30 lbs, get into and out of all types of vehicles, and sit for extended periods in an office chair.
Join the Green Wave team, and plan to have lots of fun while doing meaningful work in a new and emerging field!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- North Hampton, NH 03862 (Required)
Ability to Relocate:
- North Hampton, NH 03862: Relocate before starting work (Required)
Work Location: In person