Customer Service Representative & Dispatcher
Starting @ $19/hour based on experience
Join our dynamic team at Out The Door Plumbing, where we've been providing top-notch plumbing services for years to the Raleigh, NC and Triangle area. We pride ourselves on professionalism, reliability, and exceptional customer service. As we continue to grow, we are looking for a dedicated Customer Service Representative & Dispatcher to join our team and help us deliver outstanding service to our valued customers.
Responsibilities:
- Act as the first point of contact for customers calling for plumbing services.
- Efficiently manage a high volume of incoming calls with professionalism and courtesy.
- Schedule service appointments and dispatch plumbing technicians using our scheduling software.
- Communicate with customers to confirm appointments, provide updates, and address any concerns.
- Coordinate with plumbing technicians to ensure timely arrival at customer locations.
- Maintain accurate records of customer interactions and transactions.
- Assist in resolving customer complaints and issues with empathy and diplomacy.
- Collaborate with the sales team to promote additional services and products to customers.
Requirements:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer skills.
- Ability to work as part of a team.
Preferred Experience:
- Familiarity with scheduling software (experience with Service Titan is a plus).
- Proven experience in a customer service role, preferably in a service-oriented industry.
- Knowledge of plumbing or construction industry terminology.
Benefits:
- Competitive compensation based on experience.
- Time off and holidays.
- Opportunities for advancement and professional development.
How to Apply:
If you are interested in joining our team as a Customer Service Representative & Dispatcher, please submit your resume detailing your qualifications and why you would be a great fit for this position to admin@outthedoorplumbing.com. We look forward to hearing from you! *Must consent to personality test, drug test and background check.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: No less than 35 per week
Benefits:
- On-the-job training
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Raleigh, NC 27606 (Required)
Ability to Relocate:
- Raleigh, NC 27606: Relocate before starting work (Required)
Work Location: In person