Since 1961, Mazzio’s has been the place to go for delicious pizza, pasta, wings, and FUN! Our Call Center Shift Leaders are a vital part of providing a special experience in the communities we serve. Join us in our contact center and bring your initiative, energy, and customer service know-how. We need you!
Call Center Shift Leader responsibilities include:
Ensuring that shifts meet the service levels in place for handling call volume.
Coaching team members on their performance by providing constructive feedback and recognition after monitoring quality assurance calls.
Working with staff on adherence to call scripting and giving consistent and accurate call information while taking orders.
Providing additional resources during peak periods or when extended calls are in queue, including Catering and Opportunity calls.
Collaborating positively with restaurant team members to resolve order issues.
Achieving customer satisfaction by resolving escalated calls during shifts.
Addressing compliance to all policies and procedures.
Candidates must have:
Experience in or ability to demonstrate skills in assisting CSRs with calls, questions, and escalations.
Articulates information clearly, explaining information effectively and confidently to team members, restaurant staff, and customers.
Previous call center systems experience highly recommended.
Must have a flexible schedule and able to work extended hours during inclement weather, high volume events, or system outages.
Apply today and join our amazing team!
Call Center Shift Leaders must be at least 18 years of age and have reliable transportation.
We're proud to be an Equal Opportunity Employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person