In business for more than half a century, Rogers Roofing takes the worry out of home improvement. That’s why we are one of the most referred roofing contractors serving Hammond and surrounding areas in Northwest Indiana and Chicagoland. We are committed to excellence in everything that we do, and, over the years, we have developed a reputation for unmatched personalized customer service.
We are looking for a Production Administrator to join our growing team!
Production Administrators at Rogers Roofing will be a key component in providing our customers with the best experience in the home improvement industry. The ideal candidate has a high sense of urgency and excellent organizational skills. This position requires strong telephone and written communication between construction crews, customers, and the Rogers Roofing team. The ability to multitask in a fast pace environment is a requirement. This position reports directly to the Lead Production Administrators.
Here are some examples of the actual work your day may include:
- Review customer contracts for accuracy of color, size, and other job related details
- Create production documents for installation crews to use in the field
- Order materials and schedule delivery to job sites
- Contact customers to schedule installation dates and clarify specific requirements of each project
- Work with our leadership team to continually enhance service quality standards
- Communicate with and process permits from building departments
- Take status calls and report back to customers with updates
- Track projects for the successful completion of all phases of projects
- Develop comprehensive project plans to be shared with customers as well as other staff members
- Monitor production efficiencies and recommend corrections to meet targets
- Interact with various departments to service customers
About You:
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Positive thinker with a get-it-done attitude
- Ability to think independently and outside the box
- Must possess the ability to consistently follow tasks through to completion
- Written and verbal communication skills must be top-notch
- Able to adapt to and embrace change
- Enthusiastic, hard-working, well organized team player
- Able to work with others and willing to contribute to the team
- Experience in customer service
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- How many years of customer service scheduling experience do you have?
Ability to Commute:
- Hammond, IN 46323 (Required)
Ability to Relocate:
- Hammond, IN 46323: Relocate before starting work (Required)
Work Location: In person