About us
Vogelsang develops, produces, and distributes highly-engineered equipment that is easy to maintain. Founded in 1929 as a manufacturer of agricultural machinery, the company has grown to become a specialist in individually configurable technology, plants, and systems for the agricultural, biogas, industrial, transportation, and wastewater sectors. Vogelsang USA is located in Ravenna, OH.
Vogelsang develops solutions that are individually tailored to the technical requirements of each sector. Established products include the elastomer-coated rotary lobe pump, which was invented by Vogelsang in 1970 and has been continuously developed ever since. Today, for example, it is used in biogas plants and sewage treatment plants, on tankers in the agriculture sector, in vacuum disposal for trains, buses and ships, and in an ever increasing range of industries. With the invention of the dribble bar linkage and the precision distributor, Vogelsang has played a major role in modern liquid manure spreading technology. Numerous other solutions, such as application-specific shredding technology, and intensive research and development work ensure the company a technological advantage that make Vogelsang one of the technology and market leaders in many segments.
Vogelsang’s customers include agricultural enterprises, rail and bus companies, biogas plant operators, many industrial companies, municipalities and agricultural engineering manufacturers, as well as shipping companies and shipyards.
Vogelsang has been growing continuously, particularly since the 1990s. At present, the mid-sized, innovative family business employs almost 1,300 people worldwide.
In line with its mission statement “Leading in Technology”, Vogelsang ensures the highest production quality through its research, development and manufacturing operations at its location in Germany. As an international company, Vogelsang also operates manufacturing centers domestically and abroad. A continuously growing network of subsidiaries and representatives allows Vogelsang to be present in more than 25 locations worldwide, in all European countries and important industrialized nations in the world. In 2022, Vogelsang had a turnover of 170 million euros.
**Job Overview:**
Vogelsang USA, LTD is seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support to our clients. This position requires strong communication skills, attention to detail, and a passion for assisting customers.
**Duties:**
- Communicate with customers via inbound and outbound calls to address inquiries, resolve issues, and provide product information.
- Utilize excellent phone etiquette to ensure positive customer interactions.
- Perform data entry tasks accurately and efficiently to update customer records and process orders.
- Analyze customer needs and recommend appropriate products or solutions.
- Collaborate with the sales team to support customer inquiries and sales initiatives.
- Maintain a high level of professionalism and empathy when dealing with customer concerns.
**Skills:**
· Strong attention to detail accuracy and accomplish job task in a timely manner
· Positive, compassionate, and customer-centric
· Team oriented – department thrives on supporting fellow co-workers
· Ability to perform duties, troubleshoot and prioritize tasks to meet deadlines with minimal supervision or guidance
· Comfortable in a dynamic, fast-paced environment
· Self-reliant in managing multiple email chains simultaneously
· Proficient with MS Office Suite
· SAP or similar knowledge preferred
· Language Skills
o English (reading, writing, verbal)
o Effective communication skills
o Business writing proficiency
· Mathematical Skills
o Understand basic math and measurements, including fractions and decimals
o Understand geometry/shapes
- Proficiency in data entry tasks.
- Excellent verbal and written communication skills to effectively communicate with customers.
- Ability to analyze customer requirements and provide suitable solutions.
- Knowledge of sales techniques is beneficial.
- Multilingual abilities are advantageous.
- Prior experience in customer service is highly desirable.
Join Vogelsang USA, LTD today to be part of a company with a rich history of providing top-quality products for industrial, municipal, and agricultural markets. As a Customer Service Representative, you will have the opportunity to contribute to our mission of exceeding customer expectations through exceptional service.
Vogelsang USA, LTD offers competitive compensation packages, opportunities for professional growth, and a supportive work environment that values teamwork and excellence.
If you are passionate about customer service and possess the required skills, we invite you to apply for this exciting opportunity at Vogelsang USA, LTD.
Job Type: Full-time
Pay: $16.60 - $18.36 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Commute:
- Ravenna, OH 44266 (Required)
Ability to Relocate:
- Ravenna, OH 44266: Relocate before starting work (Required)
Work Location: In person