If you enjoy working in an environment that is fast-paced, fun, challenging and allows you to apply your skills in a variety of ways, becoming a Shift Lead is a great career choice! We are dedicated to making our guests' day by serving them a quality product and providing them with a great experience. At Jersey. Mikes, we work together and we care about doing a good job. If you are ready to roll up your sleeves and lead a winning team, this is the right opportunity for you!
Guest Satisfaction:
- A Shift Lead holds the guest as their highest priority and models exceptional guest service.
- Lead by example and promote an environment where there is a consistent sense of urgency to satisfy guests.
- Ensures Brand standards and systems are executed on every shift.
- Ensure Food Safety standards are adhered to according to Brand and State guidelines.
- Engage and empower the team to develop solutions that drive business results.
Employee Satisfaction:
- A Shift lead promotes a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
- Continuously learn while passing on knowledge and skills to help others develop and grow.
- Hold themselves and team accountable for responsibilities and results.
Ownership Satisfaction:
- A shift lead drives sales through effective execution of restaurant standards and marketing initiatives.
- Delegate and lead processes to control labor costs, food costs and cash.
- Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
- Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
Competencies:
- A Shift Lead Guest Focus -- anticipate and understand guests' needs and exceed their expectations.
- Passion for Results -- set compelling targets and deliver on commitments.
- Building Effective Teams -- get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Developing Direct Reports and Others -- provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
- Problem Solving and Decision Making -- identify and analyze problems, explore various alternatives and use sound business judgment to take decisive action.
- Conflict Management -- use interpersonal skills to confront tough issues and resolve disagreements positively and constructively.
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Experience:
- Conveying information between management and employees
- Food service
- Inventory management
- Opening and closing
Work Remotely
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Shift:
- 4 hour shift
- Day shift
- Morning shift
- Night shift
Experience:
- Supervisor: 1 year (Preferred)
- restaurant: 1 year (Preferred)
Work Location: In person