Are you looking for a rewarding career?
Employment & Training Designs, Inc., a Michigan Works! Agency, is currently seeking detail oriented Case Managers to work for the Partnership, Accountability, Training & Hope (PATH) Program in Clinton Township.
If you enjoy helping others and want to work for a company that offers opportunity for growth and an excellent benefits package then please submit your resume and cover letter today!
Employment & Training Designs, Inc. offers a competitive and comprehensive benefits package, including top-notch health insurance plans, cafeteria-style benefits plan with generous employer contribution, two dental insurance options, life insurance, disability insurance, AFLAC, 401(k) with company match, 11 paid holidays, and ample Paid Time Off - you even get to take a day off to celebrate your birthday each year!
GENERAL SUMMARY
Provide customer support, career planning, life planning, and case management services to ensure that program obligations are met and to maximize opportunities for positive participant outcomes from the point of their program entry to their exit.
SPECIFIC RESPONSIBILITIES
· Meet with customers regularly to provide guidance, answer program questions, and alleviate any new or ongoing barriers that would impede program participation or obtainment/retention of employment
· Manage a case load of assigned customers and motivate participants to satisfy work participation and other program requirements
· Develop and maintain a comprehensive Individual Service Strategy (ISS); Assist participants in setting a personalized, comprehensive plan with actions steps to meet education, training and employment goals
· Track and monitor participant attendance records and job search logs; Maintain awareness of Work Participation Rates (WPR) and required weekly hours for each customer
· Prepare paperwork for program enrollment, terminations, activity changes, support services, etc.
· Complete and maintain accurate participant records and data within OSMIS; document plans/activities, and case note all meetings, conversations and attempted contact with participants
· Conduct or refer customers for academic/vocational assessment and interpret results; Document and review assessment results with participants and use information to assist in career exploration
· Conduct weekly program orientations and facilitate/provide instruction in career preparation activities and work readiness skills including résumé preparation, internet and social media use in job search, application processes, interviewing skills, soft skills and job retention
· Maintain an awareness of local labor market information as needed to best assist participants; refer customers to job leads or to other Michigan Works staff with job lead information
· Work collaboratively with other Michigan Works! contractors, community organizations, training institutions and employer partners
· Represent the Michigan Works! system in a professional manner with the ability to market and promote job seeker and business services
· Adhere to professional standards of client confidentiality
· Maintain knowledge of labor laws, government and other training programs, educational/training opportunities, etc.
· Provide follow-up services as specified by the funding source
· Refer customers for in-house training services (Specialized Workshops, Basic Skills Remediation, GED-Prep, etc.), as available and applicable
· Run and review program-related reports on a regular basis to ensure customers are meeting their program requirements
· Assist with developing community work experience site placements within various career paths and with a variety of non-profit and community organizations
· Other duties as assigned
QUALIFICATIONS
· Career Development Facilitator (CDF) Certificate preferred
· Bachelor degree in Human Services or a related field is strongly preferred, equivalent experience may be considered
· A minimum of one (1) year working with disadvantaged populations required
- Previous case management experience helpful
SKILLS & KNOWLEDGE REQUIRED
· Excellent customer service skills and the ability to provide services in a compassionate manner is required
· Able to advocate for, motivate, mentor and engage welfare applicants and recipients
· Ability to communicate with the general public in an open minded and nonjudgmental manner, including operating telephone
· Proficient in Microsoft Office and able to type/enter data with speed and accuracy
· Organized, flexible, able to multi-task and possess general office skills
· Knowledge of assessment instruments, including tools and methods for career exploration, with the ability to identify strengths and needs which will result in realistic occupational and academic goals
· Knowledge of the local labor market and trends
· Able to recognize and address resolutions to employment, educational, personal, and social barriers
· Knowledge and ability to provide virtual services to customers when required
· Ability to adapt to changes as services and environment dictates
· Driving between offices may be required; Must possess a valid driver license and automobile insurance (mileage reimbursement will be provided)
Supported by the State of Michigan, Department of Labor and Economic Opportunity (LEO), and other federal, state and county funding. Federal contractor, equal opportunity employer/programs that include minorities/women/disabled/veterans.
Reasonable accommodations will be made upon request.
A proud partner of the American Job Center network – 800.285.WORKS (9675). TTY/TDD: 711.
Job Type: Full-time
Pay: $43,000.00 - $44,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
License/Certification:
- Driver's License (Required)
Shift availability:
Work Location: In person