Visioneering Technologies, Inc. (VTI) headquartered in Alpharetta, Georgia, is an innovative company that is dedicated to redefining vision. With a portfolio of technologies to address eye care issues such as presbyopia, myopia and astigmatism, the company uses creative and differentiated design approaches to develop products that will ultimately enhance practitioner and patient experiences. We are looking for an Operations & Customer Success Specialist to join our Sales Operations team.
Core Responsibilities:
- Interact and effectively communicate with internal and external customers
- Use independent judgment, product knowledge, and organizational best practices to resolve customer concerns
- Provide ongoing support to Salesforce end-users, troubleshoot issues, and resolve system errors in a timely manner
- Prepare reports and data analysis
- Manage Salesforce platform, including new customer account additions and account management
- Assist sales team with customer interactions
- Manage customer discount programs
Knowledge and Skills:
- Superior written and verbal communication skills
- Exceptional interpersonal skills; superior customer service approach
- Proficiency in Microsoft Office Suite, Salesforce, Tableau, and Brainshark
- Expert time management and organizational skills with the ability to quickly and gracefully adapt to a rapidly changing environment
- Customer support or operations experience
Education and Experience:
Bachelor’s degree preferred.
At least 2-3 years sales operations experience in comparable industries preferred. Experience in the medical device industry a plus.
Compensation:
Non-exempt, hourly position
$55-60K per year
Benefits:
Medical, dental, vision, and 401K
Paid Time Off
Job Type: Full-time
Work Location: Hybrid Alpharetta, GA
Schedule: Monday to Friday
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Sales Operations: 2 years (Preferred)
Ability to Relocate:
- Roswell, GA 30076: Relocate before starting work (Required)
Work Location: Hybrid remote in Roswell, GA 30076