Description
The Client Success Manager is responsible for building and maintaining strong relationships with an assigned set of clients by working closely with a team of technical consultants to deliver consistently exceptional service.
Core Responsibilities
- Own the internal and external communication and workflow to help achieve outcomes for the client and for WorkSmart
- Manage relationships with assigned clients, including performing regular client reviews and resolving service, project, and billing issues.
- Ensure new clients are onboarded to WorkSmart services efficiently, and develop and deliver recommendations based on onboarding discoveries.
- Consult and advise assigned WorkSmart clients on best practices and strategies for IT systems and business planning. Work with Client Growth team to develop solutions.
- Report key metrics weekly.
Key Metrics
- Client Retention
- Customer Satisfaction
You'll also need:
- Willingness to be curious about IT and helping small businesses reach their full potential
- Excellent communication skills (written and verbal)
- Excellent documentation and record-keeping skills
This is a hybrid position. Employees will work both on-site and remotely.
Benefits
This is a full-time salaried position with excellent benefits.
- Health, Dental, and Vision insurance
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Short- and Long-Term Disability, plus Basic Life, at no cost to you
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401(k) with corporate match
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Wellbeing reimbursement
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Up to 4 paid days per year for volunteer activities
Core Values
Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.
Do the Right Thing
- Choose the right thing, even when it's hard
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Opt for flexibility when it makes things better
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Bring both heart & hustle
Put People First
- Care about the person behind the screen
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Show compassion
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Cultivate collaboration
Own It
- Be the start of the solution
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Bring the right people in
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Commit to the outcome
Be Curious
- Ask questions in tough situations
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Seek to understand diverse perspectives
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Try new things; embrace uncertainty