- Technical Experience in end-user desktop troubleshooting and support.
- Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
- Experience with ticket management software and related procedures (e,g, ITSM Service Now)
- Experience managing and prioritizing support calls
- Experience with Microsoft Suite of products as well as Desktop O/S
- Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
- Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
- Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators
- Experience supporting, troubleshooting, and operating video-teleconference equipment.
- Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)
Job Types: Full-time, Contract
Pay: $55.00 - $65.00 per hour
Schedule:
Work Location: In person