Overview:
Under the leadership of the EVP of Clinical Services, and through a team-based approach the Quality Management Manager will (1) Provide Leadership, management and accountability for the implementation, monitoring and reporting of the Yearly Avenue 360 Quality Improvement plan and the Quality Assurance/Performance Improvement (QAPI). (2) Work on strategies to enhance the ability of Avenue 360 clinics and health centers to deliver high quality health care that leads to positive person-centric health and service outcomes. (3) Identifies and works with quality focused direct patient/client health care providers.
Duties and Responsibilities:
Leads Avenue 360 Quality Assurance activities to ensure that quality standards are met in line with Joint Commission accreditation for ambulatory care and Section 330 for FQHC guidelines
Convenes and manages regular meetings and activities of the Avenue 360 QAPI
Identifies clinical and non-clinical members of the QAPI team
Prepares monthly reports providing program updates on agency Quality Initiatives (QI) and board metrics
Provides technical assistance, coaching and training to Avenue 360staff on QI activities and chart documentation for data extraction in the pursuit of the Quadruple Aim using the Quality Improvement theory (e.g. IHI Model for Improvement), methods (e.g. PDSA cycle)
Utilizes a multidisciplinary approach
Responsible for coordination of the Universal Data System report
Assist with agency collaborations, including, but not limited to payors quality programs, federal, state and local quality stakeholders, funding sources and grantors.
Participates as a key member of health center clinical leadership team in the development, implementation and evaluation of value-based care, quality, and practice transformation strategies.
Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and patient safety.
Promotes the use and implementation of technology in the workplace to streamline operations, facilitate communications, and optimize work processes.
Responsible for ongoing operations and implementation of Avenue 360 Quality and Value Based Care initiatives, policies, procedures and workflows.
Oversee Avenue 360 data staff to enhance systems and tools (e.g. scorecards, dashboards) to collect, validate, analyze, and report on key quality and performance metrics to improve the agency clinical and operational data as required by funders and payors.
Other duties as assigned by EVP of Clinical Services
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
Masters in Nursing, Health Care Administration, Informatics or MBS required.
Quality Management experience required.
Familiarity with ambulatory EMR systems (EPIC) required.
Basic Life Support (BLS) Certification
Experience with survey process (e.g. Joint Commission, FTCA, HRSA, etc.).
Must have strong organizational and project management skills.
Must have excellent judgment and creative problem-solving skills.
Highly organized and great attention to detail
Must have the ability to work with minimal supervision.
Must be able to work in a fast-paced, high-intensity work environment.
Continuing Education and Training Requirements:
Participates in trainings as required by the agency and funding source. Pursues and acquires Institute for Healthcare Improvement (IHI) or other Healthcare Quality Certification.