Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers
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Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
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Meeting and exceeding established qualitative standards;
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Identifying customers’ needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
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Working with difficult customers to resolve issues; and
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Maintaining a high level of engagement, positive attitude, and professional appearance always.
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Meeting and exceeding established individual and department quantitative standards;
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Providing comprehensive records on all interactions as information is received;
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Taking advantage of upselling opportunities whenever they arise; and
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Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
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Assisting as needed within the customer connections department;
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Assisting with process improvement planning and implementation;
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Assisting with and participating in team functions and events for the customer connections department; and
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Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
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Four to six years of customer support experience.
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Strong verbal and written communication skills.
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Strong listening skills.
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Familiarity with ACD telephone systems and practices preferred.
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Customer focus and adaptability to different personality types.
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Ability to set and manipulate priorities and manage time effectively.
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Word processing and spreadsheet software proficiency required.
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Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
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Associate degree in business or related field or equivalent.
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May require work in excess of 40 hours a week in order to complete functions of position.
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Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
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Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.