Job Summary:
We are seeking a skilled and experienced Field Service Technician to join our team in the Joliet ,IL area. Candidates must reside In IL preferably near Joliet Area . As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers while traveling to various locations. This is a hands-on role that requires strong technical skills and excellent customer service.
Responsibilities:
- Perform installation, maintenance, and repair of industrial packaging machinery and equipment. i.e. stretch wrappers, case sealers, Arch strappers.
- Conduct troubleshooting and diagnostic tests to identify issues and implement solutions
- Collaborate with customers to understand their needs and provide appropriate technical support
- Ensure compliance with safety regulations and company policies during all service visits
- Maintain accurate records of service activities, including parts used, labor hours, and expenses
- Provide training to customers on the proper use and maintenance of equipment
- Collaborate with the sales team to identify opportunities for technical sales
Qualifications:
- High school diploma or equivalent; technical certification
- Proven experience as a Field Service Technician or similar role
- Strong knowledge of industrial mechanics, and high/low voltage systems
- Familiarity with Stretch Wrappers, Case Sealers, Case Erectors and Banders.
- Excellent problem-solving skills and ability to work independently
- Strong customer service skills with the ability to communicate effectively with customers
- Ability to travel to customer sites as needed.
- Company vehicle provided, clean driving record for insurance purposes
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays
If you are a skilled technician with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of delivering top-notch technical support to our valued customers.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per hour
Expected hours: 35 – 55 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work setting:
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
Willingness to travel:
Work Location: In person