Job Title: Guest Services
Company: The Pickle Guild - Indoor Pickleball Club
Location: Peoria, AZ
Job Description:
The Pickle Guild is seeking a dynamic and friendly Guest Services Associate to join our team. As the first point of contact for our members and guests, you will play a crucial role in providing excellent customer service and creating a welcoming environment. If you are passionate about pickleball and enjoy interacting with people, we invite you to apply for this exciting opportunity.
Responsibilities:
Customer Service
- Greet members and guests with a warm and friendly attitude.
- Assist with inquiries, provide information about club services, and address member needs.
Membership Management
- Process new membership applications and renewals.
- Maintain accurate membership records and update information as needed.
Court Reservations
- Manage court reservation system and assist members with booking courts.
- Ensure smooth transitions between court sessions and resolve any scheduling conflicts.
Payment Processing
- Handle cash and electronic payments for court reservations, memberships, and merchandise.
- Keep accurate records of transactions and provide receipts as needed.
Facility Oversight
- Monitor the Front Desk area and ensure it remains clean and organized.
- Report any maintenance issues to the appropriate department.
Communication
- Effectively communicate club policies, events, and promotions to members.
- Respond promptly to emails, phone calls, and in-person inquiries.
- Qualifications:
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Basic computer skills and familiarity with reservation systems.
- Enthusiasm for pickleball and a willingness to learn more about the sport.
- Previous experience in a customer-facing role is a plus.
Working Conditions:
- This position may require standing for extended periods.
- Flexible schedule, including evenings and weekends.
How to Apply:
- If you are interested in joining The Pickle Guild team, please submit your resume explaining why you would be a great fit for the Front Desk Associate position. Email your application to info@thepickleguild.com with the subject line "Guest Services Application - [Your Name]."
The Pickle Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an environment for all employees.
Job Type: Part-time
Pay: $14.35 - $16.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
Work Location: In person